[img]
[title]
[message]Shipping Policy
Shipping Policy for Noia
How do you ship products?
We avail the services of the most reliable and leading logistic companies to ensure safe and timely delivery of your order(s). You can track your order status online post the order is shipped. We avail logistic services of Delhivery.
Do you charge for shipping?
We offer Free Shipping on all orders of INR 1000 & above. For orders below INR 1000, we charge a flat shipping & handling fee of INR 99.
How long does it take for an order to get delivered?
In the case of prepaid orders, we strive to ship the products as soon as possible. We aim to deliver the product within 3-5 working days. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches you within 7-8 days of purchase.
What if I am not available to receive my order?
Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at the first attempt, you may suggest a preferred time of delivery. An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at the second attempt, it comes back to our warehouse. Our customer care executive will then get in touch with you to inform about the non-delivery.
Can I open and check the content of my package before accepting delivery?
Currently, this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash-on-delivery orders. However, if for some reason you are not satisfied with the product, you can initiate a refund or replacement without any hassle.
Why does the dispatch time vary from seller to seller?
Dispatch time varies depending upon the location of the vendor and the serviceability of the courier partner in that area. Your order will be dispatched within 1-2 business days.
How are items packed?
All items are carefully and safely packed and sealed to ensure that they are not damaged en route. Our delivery partners are trained to handle your precious cargo with extreme care.
What is the difference between dispatch and delivery?
Dispatch refers to the packing and shipping of your order. This means that the order is on its way to your delivery address. The delivery date is the date on which your order will be delivered to the delivery address mentioned by you while placing the order.
Do I have to pay any shipping and delivery charges?
We offer Free Shipping on all orders of INR 1000 & above. For orders below INR 1000, we charge a flat shipping & handling fee of INR 99.
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
To ensure smooth and safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS. The courier partner is selected based on their serviceability in a particular pin code. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in the future.
What should I do if I find my package opened or tampered with upon delivery?
We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by dropping a mail to support@noia.in.
How can I find out if Noia delivers to my location?
You can find out if Noia delivers a particular product to your location by simply going on the product page, entering the area or pin code of the delivery destination in the space provided right alongside the product picture, and clicking on verify.
Do you ship internationally?
Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to India from any part of the world.
How do you ship products?
We avail the services of the most reliable and leading logistic companies to ensure safe and timely delivery of your order(s). You can track your order status online post the order is shipped. We avail logistic services of Delhivery.
Do you charge for shipping?
We offer Free Shipping on all orders of INR 1000 & above. For orders below INR 1000, we charge a flat shipping & handling fee of INR 99.
How long does it take for an order to get delivered?
In the case of prepaid orders, we strive to ship the products as soon as possible. We aim to deliver the product within 3-5 working days. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches you within 7-8 days of purchase.
What if I am not available to receive my order?
Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at the first attempt, you may suggest a preferred time of delivery. An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at the second attempt, it comes back to our warehouse. Our customer care executive will then get in touch with you to inform about the non-delivery.
Can I open and check the content of my package before accepting delivery?
Currently, this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash-on-delivery orders. However, if for some reason you are not satisfied with the product, you can initiate a refund or replacement without any hassle.
Why does the dispatch time vary from seller to seller?
Dispatch time varies depending upon the location of the vendor and the serviceability of the courier partner in that area. Your order will be dispatched within 1-2 business days.
How are items packed?
All items are carefully and safely packed and sealed to ensure that they are not damaged en route. Our delivery partners are trained to handle your precious cargo with extreme care.
What is the difference between dispatch and delivery?
Dispatch refers to the packing and shipping of your order. This means that the order is on its way to your delivery address. The delivery date is the date on which your order will be delivered to the delivery address mentioned by you while placing the order.
Do I have to pay any shipping and delivery charges?
We offer Free Shipping on all orders of INR 1000 & above. For orders below INR 1000, we charge a flat shipping & handling fee of INR 99.
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
To ensure smooth and safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS. The courier partner is selected based on their serviceability in a particular pin code. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in the future.
What should I do if I find my package opened or tampered with upon delivery?
We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by dropping a mail to support@noia.in.
How can I find out if Noia delivers to my location?
You can find out if Noia delivers a particular product to your location by simply going on the product page, entering the area or pin code of the delivery destination in the space provided right alongside the product picture, and clicking on verify.
Do you ship internationally?
Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to India from any part of the world.